Privacy Policy

Privacy Policy

Introduction

Welcome to https://longmont-crisis-counseling-therapy.denvermentalhealthcare.com (hereafter referred to as “Longmont Crisis Counseling Therapy,” “we,” or “our”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://longmont-crisis-counseling-therapy.denvermentalhealthcare.com.
  2. Any mobile applications or software we offer.
  3. Services and products provided through our platform.
  4. Interactions between our users, customers, and authorized service providers.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy outlines our practices regarding the following:

  1. Account Creation: When you sign up for an account on our platform, we collect basic information such as your name, contact details, and unique identifiers.
  2. Service Usage: We track your interactions with our services, including the features you use, content you access, and any feedback or reviews you provide.
  3. Payment Transactions: If you make purchases or payments through our platform, we process financial data necessary for completing transactions securely.
  4. Communication: We may contact you via email, phone, or text messages (SMS) for service updates, newsletters, or promotional offers, unless you opt-out.

Personal Data Collection

We collect various types of personal information to enhance your experience and provide personalized services:

  1. Account Information: This includes your username, password, and any additional profile details you choose to share.
  2. Payment Details: We securely store payment information like credit/debit card numbers, billing addresses, and expiration dates for seamless transactions.
  3. Financial Records: For billing purposes, we may retain records of payments made through our platform.
  4. Purchase History: Data related to products or services purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device identifiers and mobile app usage data (if enabled by you) for analytics and improved user experience.
  6. Location Information: With your consent, we may access your location data to provide relevant local resources or services.
  7. Feedback and Reviews: Your feedback, ratings, and reviews help us improve our services and products.
  8. Social Media Details (if applicable): We may collect information from social media platforms when you choose to connect your accounts for seamless login or sharing experiences.
  9. Product Preferences: Data about the products or content you view, save, or purchase on our platform.

We gather this data through direct user input forms, account settings, browsing activities, and automated technologies like cookies and tracking pixels. Additionally, third-party service providers may share aggregated or de-identified data with us for marketing or research purposes, in accordance with their privacy policies.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our platform:

  1. Strictly Necessary Cookies: These are essential for website functionality, security, and performance optimization. They allow features like secure login, language preferences, and shopping cart management.
  2. Preference Cookies: Used to remember your settings and preferences, such as language, theme, or location-based content.
  3. Analytics Cookies: We use analytics tools (e.g., Google Analytics) to collect aggregate data about website traffic, user behavior, and campaign effectiveness for marketing and improvement purposes.
  4. Third-Party Cookies: Some of our cookies are set by third-party services that we rely on for various functions, such as advertising, social sharing, or analytics. These parties may collect data about your online activities across different websites.

You have the option to control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Account Information: As long as your account remains active or is necessary for providing services.
  2. Payment Details: For billing, fraud prevention, and record-keeping purposes, generally up to 7 years after the last transaction.
  3. Service-related Data: Until the completion of a service or product request, plus an additional period for data retention as required by law.
  4. Analytics and Research Data: Aggregated and anonymized data may be retained indefinitely for internal analysis and improvement.
  5. Communication Records: We may keep records of communications for customer support and reference purposes.

Once the purpose for data retention is fulfilled, we delete or anonymize personal data to ensure privacy and security.

Security Measures

We implement robust security measures to protect your personal information:

  1. Encryption: We use encryption protocols (SSL/TLS) to secure data during transmission and storage.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process payments and other sensitive data.
  3. Access Controls: Our systems have access controls and permissions in place to restrict unauthorized access to personal information.
  4. Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

Our services are not intended for individuals under 18 years of age (or the legal age limit in your jurisdiction). We do not knowingly collect or solicit personal information from children. If you believe we have collected such data by mistake, please contact us immediately using the details provided below.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, except where retention is required by law.
  4. Restriction: Limit the use or processing of your personal information under certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes, such as marketing or profiling.
  7. Non-Discrimination: Assert your right not to be discriminated against for refusing to provide personal data.

To exercise these rights, please contact our privacy team at your earliest convenience using the provided contact details. We will respond to your request within the required time frame, as per applicable laws and regulations.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any privacy-related inquiries, feedback, data access requests, or complaints, please contact us:

  • Email: contact@longmont-crisis-counseling-therapy.denvermentalhealthcare.com
  • Address: [Privacy Team’s Mailing Address]

We value your trust in our company and are committed to maintaining the highest standards of data privacy and security.